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19/05/2019
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Mistake on claiming book


Delaney Landon on 16.04.2019 11:27

I had to rejoin the site with a new account due to problems with password. Now I can't claim my book to get a promotion listed. The site tells me there can be only one author for that title. There must be my old account still on the system which I now can't edit. Please help me delete my old account so that I can claim my book again.


Rosen Trevithick on 19.04.2019 19:40
Rosen Trevithick

Were you unable to retrieve your password for your old account?


Delaney Landon on 20.04.2019 11:26

Yes and I made a new account with the same name. So now I can't edit or claim my own book to get a promotion.


Rosen Trevithick on 21.04.2019 10:10
Rosen Trevithick

Can you send us an email with the old email address please?


Delaney Landon on 07.05.2019 09:58

I sent you the email over a week ago now. I have had no reply to any emails I have sent you for weeks.


Rosen Trevithick on 16.05.2019 14:31
Rosen Trevithick

I've deleted the existing claim, so please try again.


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